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Return to Business Ethics 5e Student Resources
Chapter 8 Multiple Choice Questions
Consumers and business ethics
Quiz Content
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Traditionally consumer rights were based on the notion of _______ or _______ where the responsibility lay with consumer to avoid subpar products. However, this has gradually eroded due to increased ________ at a ________, EU and UN level.
Caveat emptor, Company Responsibility, Informal codes, International
correct
incorrect
Caveat emptor, Buyer beware, Regulation, National
correct
incorrect
Cemptor Eaveat, Buyer beware, Regulation, National
correct
incorrect
Cemptor Eaveat, Company Responsibility, Informal Codes, International
correct
incorrect
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Which of the following pricing issues relate to consumer rights?
1. Price fixing;
2. Slotting fees;
3. Fitness for purpose;
4. Predatory pricing.
1,2,4
correct
incorrect
1,2,3,4
correct
incorrect
1,2
correct
incorrect
1,4
correct
incorrect
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Typical advertising regulatory bodies suggest, for example that adverts must not: encourage _________, cause unnecessary ________ or _____, and must not cause _______ offence.
Unsafe practices, Wants, Fear, Trivial
correct
incorrect
Unsafe practices, Distress, Fear, Serious
correct
incorrect
Safe practices, Wants, Jealousy, Trivial
correct
incorrect
Safe practices, Distress, Jealousy, Serious
correct
incorrect
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Ethical issues related to marketing communications include the fact that they are _________ and unavoidable, they create ________ needs, reinforce _________ and perpetuate _________ and ______.
_.
Intrusive, Artificial, Consumerism, Insecurity, Social Stereotypes
correct
incorrect
Intrusive, Artificial, De-materialism, Security, Happiness
correct
incorrect
Intrusive, Real, Consumerism, Insecurity, Happiness
correct
incorrect
Intrusive, Real, De-materialism, Security, Social stereotypes
correct
incorrect
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When the true cost an item is deliberately obscured by a company this is known as?
Predatory pricing
correct
incorrect
Deceptive pricing
correct
incorrect
Price fixing
correct
incorrect
Skimming
correct
incorrect
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The state of being unable to make an informed, reasoned decision about a product purchase is known as?
Consumer inclusion
correct
incorrect
Consumer competence
correct
incorrect
Consumer exclusion
correct
incorrect
Consumer vulnerability
correct
incorrect
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________ is the right of a consumer to control what information companies can collect about them and how it is stored, used and shared.
Consumer inclusion
correct
incorrect
Consumer control
correct
incorrect
Consumer privacy
correct
incorrect
Consumer exclusion
correct
incorrect
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Which of the following factors are considered to be the key benefits of micro-finance?
1. Financial inclusion;
2. Poverty alleviation;
3. Economic growth;
4. Cultural homogenization.
1,3,4
correct
incorrect
1,2,3
correct
incorrect
1,2,3,4
correct
incorrect
2,3,4
correct
incorrect
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Cognitive ______ models such as the Theory of _________ serve to try and explain consumer behaviour, but arguably somewhat oversimplify and overestimate individual ________.
Decision, Market equilibrium, Rationality
correct
incorrect
Attitudinal, Planned Behaviour, Social pressures
correct
incorrect
Decision, Planned behaviour, Rationality
correct
incorrect
Attitudinal, Market equilibrium, Social pressures
correct
incorrect
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Which of the following are considered to be means of, or strategies for, more sustainable consumption?
1. Product recapture;
2. Service replacement for products;
3. Product ownership;
4. Demand reduction.
1,3,4
correct
incorrect
2,3,4
correct
incorrect
1,2,3
correct
incorrect
1,2,4
correct
incorrect
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