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Work and Rationalization
Activity: Training Employees for Emotional Labour (p. 300)
- Media Partners Corporation, “What Do You Say? – Customer Service Training”
www.youtube.com/watch?v=KrMZgsfOLFA - Media Partners Coporation, “The Right Words at the Right Time (Government Version) – Employee Training Video”
www.youtube.com/watch?v=272tOlLkhmg - University of Memphis, Department of Psychology, “Emotional Labor Study”
www.youtube.com/watch?v=jOj-0fm79AA