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Chapter 5 Multiple choice questions
Return to Consumer Behaviour 2e Student Resources
Chapter 5 Multiple choice questions
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The first stage in the perception process is:
Attention
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Interpretation
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Exposure to stimuli
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Response
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Perceptual defence is:
When a consumer inhibits perception of potentially threatening or unpleasant stimuli.
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When a consumer consciously or unconsciously filters stimuli for relevance
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The active seeking and avoidance of stimuli
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What does 'need-for-touch' mean in marketing terms?
Actively seeking information through our senses.
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Actively seeking information through touch.
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Actively seeking information through packaging.
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The minimum amount of stimulation that can be picked up by our senses is:
The absolute threshold
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The differential threshold
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The absolute differential threshold
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The subliminal threshold
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Which of the following is a definition of just noticeable difference (JND)?
The maximum change in a stimulus to be noticed by the majority of people.
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The minimum change in a stimulus to be noticed by the minority of people.
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The minimum change in a stimulus to be noticed by the majority of people.
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The maximum change in a stimulus to be noticed by the minority of people.
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Adaptation is:
The extent to which people's awareness of a stimulus increases over a period of time.
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The extent to which people's awareness of a stimulus diminishes over a period of time.
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The extent to which people's awareness of a stimulus diminishes in one week.
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The extent to which people's awareness of a shop diminishes over a period of time.
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What are schemas?
Cognitive frameworks which are used to organize and interpret information.
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Ways of getting people's attention to your message.
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The expected likelihood of an event on the basis of both previous information and internal estimates of conditional probabilities.
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The tendency for people to 'fill in' the missing elements of an incomplete picture is the definition of:
Similarity
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The principle of proximity
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Figure and ground
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Closure
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Perceptual maps are:
Visual representations of the marketplace from the customers' perspective.
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Maps to guide consumers around stores.
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Visual representations of the marketplace from the companies' perspective.
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Which of the following situations is likely to increase perceived risk perceptions among consumers?
Where there is a lot of information about the product or service.
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Where the consumer has extensive experience of the product class.
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Where there are many other products like it on the market already.
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Where there are major differences among brands.
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