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Chapter 4 Multiple choice questions
Return to Consumer Behaviour 2e Student Resources
Chapter 4 Multiple choice questions
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Behavioural learning:
Focuses on learning through internal mental processes and conscious thought.
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Is concerned with learning as a response to changes in our environment.
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Is a form of information processing.
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Pairing two conditioned stimuli is the definition of:
First-order conditioning
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Final-order conditioning
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Higher-order conditioning
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A consumer has a positive brand feeling towards Schweppes tonic water, so when she sees Schweppes lemonade packaged in a similar bottle with the distinctive Schweppes logo, she feels positively towards it and buys it. This is an example of:
Stimulus distinction
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Stimulus generalization
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Stimulus discrimination
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Stimulus overload
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A consumer has a headache, takes two Nurofen tablets, and finds that his headache eases considerably. In learning terms, this is an example of:
Extinction
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Punishment
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Positive reinforcement
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Negative reinforcement
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Which of the following is an example of a fixed interval schedule?
Net-a-porter.com's biannual 50% sale
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Starbuck's loyalty coffee stamp card
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A sale on electrical goods in the run up to Easter.
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The information processing approach can be summarised as follows:
Exposure – Comprehension – Attention - Acceptance/Rejection – Retention
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Exposure – Attention – Comprehension – Acceptance/Rejection - Retention
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Exposure – Acceptance/Rejection - Attention – Comprehension - Retention
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Exposure – Attention – Comprehension – Retention - Acceptance/Rejection
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Encoding refers to:
The process whereby information is received, sorted, organized, stored and retrieved over time.
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How information is retained in the memory.
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How information enters the memory.
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The memory we have of significant events and experiences in our lives, such as weddings, festivals, and graduation, is a form of:
Procedural memory
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Episodic memory
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Semantic memory
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A day-after recall test, used by market researchers to assess how much consumers can remember of an advertisement watched on the television the previous night, is designed to measure:
Explicit memory
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Implicit memory
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Which of the following is an example of observational learning?
A parent telling a child where to go to pay for goods in a store
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A child asking a parent if she can pay for goods in a store
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A child watching a parent paying with a credit card at a store checkout
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A parent providing written instructions for a child on how to pay in a store.
correct
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