Measuring and Reporting Performance

Quiz Content

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. Which best describes the difference between mission and strategy?

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. Which best describes the process of benchmarking?

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. In which of the four perspectives of a balanced scorecard would Return on Capital Employed (ROCE) be likely to appear?

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. In which of the four perspectives of a balanced scorecard is the objective 'reduce staff turnover' mostly likely to be?

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. What is a lagging performance indicator?

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. What is 'strategy mapping' in the balanced scorecard?

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. If a business reports on the number of products not made to a sufficiently high quality, what kind of measure is this?

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. Which costing system is often used to calculate customer profitability?

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. Which costing systems can often be used to calculate product profitability?

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. Which of the following are the principles in the Code of Ethics set out by the International Federations of Accountants.

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