Chapter 8 Self Quiz

Organizational Communication
. 1. Management expert Edgar Schein likens an organization's ____________ to "the smell of the place."

. 2. An organization's ___________ is made up of its norms, ranks, roles, and controls.

. 3. The Theory of Bureaucracy includes ___________, the idea that technical qualifications, not favoritism or other non-work factors, are the main criteria of evaluation.

. 4. The _________ movement of a message refers to the message being passed across similar levels of hierarchy.

. 5. ________ are the blueprints for how an organization operates, whereas ________ are the methods by which these policies are carried out.

. 6. The Theory of Bureaucracy includes ___________, its hierarchy, or its ownership and leadership.

. 7. _________ messages tend to suffer from serial distortion.

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8. Organizational culture is developed across the organization.

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9.  When people in an organization shorten an original message as they pass it on they are engaging in ___________.

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10.    ___________ occurs when messages travel back and forth, achieving ongoing mutual adjustment.

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