Disease people catch because others are talking about it.

The ability to obtain, process, and understand basic health information and services needed to make appropriate health decisions.

Experiencing a treatment effect based solely on a provider's words.

Provider-client relationship in which physicians serve only to find and fix problems, leaving out the personal human aspect of patient care.

Physicians and patients interacting virtually, online, instead of face-to-face.

Involvement in one's own health improvement and adherence to recommended treatments.

Deaths that could potentially have been prevented by timely access to appropriate health care.

Unintended injury or complication caused by healthcare management.

Document spelling out specific treatment instructions that becomes a formal part of a patient's medical record.

Form of friend- or family-provided health care support characterized by giving information to, or physically helping someone in need.

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