A Failure to Communicate Video

Watch this brief animation about two women's failure to communicate. Then choose the most appropriate answer for each of the following questions.

. When the shorter of the two women uses hand signals to point to the map, draws a smile on her veil, and indicates the letter "V," she has taken a question in her mind, "How do I get to Happy Valley?" and ________ it.

. The taller woman responds to the question by smiling and showing the ticket she already holds to Happy Valley, indicating that she understands. She is offering ________.

. The taller woman understands the question because she has successfully ___________ it.

. The shorter woman, who speaks English with an accent and hopes to engage a stranger waiting for the train, wears a shawl and a veil. She becomes angry when the taller woman does not respond to her, demanding, "Hey! I'm a human being. If you don't want to help, at least say so!" In assuming that the hearing-impaired woman is ignoring her because of her accent and attire, she is invoking a ___________ about Americans and the way they react to people from cultures other than their own.

. The taller woman cannot read the lips of the shorter woman because of the veil. As a result, their communication is hampered by the presence of ______________ noise.

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