Research Insight 8.1

Throughout the textbook reference is made to seminal academic papers (as part of the Research Insights features) that can assist you in the further development of your understanding of a particular concept or theory that has been introduced. Organized by chapter, this resource provides links to these seminal papers.

Please note that your institution will require a subscription to the relevant journal for you to access the full text of the articles. If you are unsure how to do this, please contact your university librarian. Often professional bodies, such as the Chartered Institute of Marketing, also offer access to journals via their library services. Alternatively, you can purchase the articles directly from the source website.

 

Source: Duncan, T. and Moriarty, S. (1998) ‘A communication-based marketing model for managing relationships’, Journal of Marketing, 62 (April), 1–13.

Abstract: The abstract for this paper can be found at the following link: http://www.jstor.org/stable/info/1252157

Insight: This is one of the most important academic papers in the field of marketing communications. It is important because it led the transition from a functional perspective of integrated marketing communications to one that emphasized its role within relationship marketing.

URL: http://www.jstor.org/discover/10.2307/1252157?uid=3738032&uid=2&uid=4&sid=21102718079491

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