Practice Quiz Chapter 06

. In the context of interpersonal communication, what does control refer to?

An aggressive conflict style

A conscious effort to master relational messages

An assertive conflict style

A social need to influence others

. What are the two broad phases of the Knapp's developmental model of interpersonal relationship?

Emotional intimacy and physical intimacy

Coming together and coming apart

Closeness and privacy

Initiation and separation

. What does disorientation refer to in relationships?

The partners ignore certain aspects of the relationship to deal with others.

The partners have no communication except through conflict.

The partners have incompatible conflict styles.

The partners are so overwhelmed by their situation they feel unable to deal with their problems.

. What is a communication climate?

The setting in which communication takes place

The emotional tone of a relationship

The frequency of conflict in a relationship

The non-verbal messages that accompany verbal communication

. What is a controlling message?

A message used to signal a shift from aggression to assertiveness

A message used to disrupt communication

A message used to demonstrate empathy and compassion

A message that tries to impose an outcome on its receiver

. What is accommodation in conflict?

The style of openly accepting conflict and engaging directly

A response that deals with conflict by showing the other party another point of view

The style of pretending to agree but secretly intending not to follow through

A response that deals with conflict by giving in to the other party

. Which word or phrase below is a synonym of evaluative communication?

Superiority

"You" language

Crazymaking

Passive aggressiveness

. Why is it a good idea to plan a specific time to discuss a conflict?

So the conflicting parties have an opportunity to gather evidence

So there is accountability in the relationship and both parties own the solution

So the guilty party has a chance to set things right before the conversation takes place

So the partner in the conversation isn't ambushed by the revelation and caught in a bad frame of mind

. What is one of the drawbacks of win-win problem solving?

It takes power from the parties

It requires a substantial investment of time and energy to come to a resolution

It may be secretly coercive

It leads to short-term, superficial solutions

. What are the three levels of confirming communication?

Evaluative, descriptive, and certainty

Expression, compatibility, and interdependence

Empathy, equality, and provisionalism

Recognition, acknowledgement, and endorsement

. A content message is usually communicated verbally.

TRUE

FALSE

. Stability is an important feature of relationships.

TRUE

FALSE

. It is impossible to eliminate conflict, so the best strategy is to try to avoid it.

TRUE

FALSE

. Insulting another person in a meeting and then brushing it off by saying "I was just kidding around" is a form of passive aggression.

TRUE

FALSE

. High-context cultures value assertive behaviour and aggressiveness.

TRUE

FALSE

. The power of one party to defeat the other party is characteristic of win-lose problem solving.

TRUE

FALSE

. A communication climate is determined by how many positive or negative comments are exchanged in a given period.

TRUE

FALSE

. How much you respect your boss is a better predictor of your relational success at work than how much you like your boss.

TRUE

FALSE

. Withholding (communication, affection, acknowledgement) is a form of direct aggression.

TRUE

FALSE

. De-escalatory conflict spirals may be positive or destructive.

TRUE

FALSE

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