Practice Quiz Chapter 05

. In listening, what is attending?

The process of recalling information after time has passed

The process of focusing on certain environmental stimuli

Providing observable feedback to another person

Ceasing to speak until it is your conversational turn

. What is selective listening?

Pretending to listen but really thinking about something else

Listening only to the parts of a message that matter to the listener

Listening for information that may be used against the speaker

Refusing to listen to messages the listener doesn't want to hear

. What are the characteristics of content-oriented listening?

Listening to maintain relationships and positive feelings

Listening for clues about how to respond; interested in the current task

Listening for quality of message and detail; good at analysis

Listening in order to support another person through a crisis

. What are the characteristics of action-oriented listening?

Listening for clues about how to respond; interested in the current task

Listening to maintain relationships and positive feelings

Listening for quality of message and detail; good at analysis

Listening in order to support another person through a crisis

. What is the goal of empathic listening?

To hear the key details of a message

To offer advice or solve a problem

To evaluate a speaker for accuracy and objectivity

To help another person solve a problem

. What is a supporting response?

A response that reassures, comforts, or distracts the listener

A response that elicits additional information

A response that makes the listener think further about the problem

A response that gives advice or direction

. What is a judging response?

A response that gives advice or direction

A response that evaluates the speaker's message positively or negatively

A response that makes the listener think further about the problem

A response that reassures, comforts, or distracts the listener

. "But enough about me. What do YOU think of me?" This jokey comment potentially reflects which faulty listening behaviour?

Stage hogging

Insensitive listening

Ambushing

Selective listening

. "I'm trying to follow the discussion but all I can think about is my mother's diagnosis." This comment reflects which of the following?

Psychological noise

Pseudo-listening

Rapid thought

Selective listening

. What is a residual message?

The portion of a message we can recall despite memory loss

The portion of a message lost to short-term or long-term memory loss

The content a selective listener attends to

The content an insensitive listener fails to perceive

. There may be a relationship between ambush listening and defensive communication.

TRUE

FALSE

. People often have poor listening habits because they have been better rewarded for speaking than for listening.

TRUE

FALSE

. "Active listening" is a synonym for selective listening.

TRUE

FALSE

. Remaining silent but attentive is a poor way of prompting a speaker to continue.

TRUE

FALSE

. A people-oriented listener may struggle with stepping back from the speaker and evaluating content in a detached way.

TRUE

FALSE

. According to the textbook, a person is capable of understanding speech at rates of 100 to 140 words per minute.

TRUE

FALSE

. According to the study quoted in the textbook, managers spend an average of 55 per cent of each working day listening to others.

TRUE

FALSE

. Advice is most likely to be well received when advice has been requested and when the speaker seems concerned about the recipient.

TRUE

FALSE

. In order to decide whether a speaker is an authority, we might ask if the speaker is compassionate and energetic.

TRUE

FALSE

. Listening is a skill that is learned first and used most, but taught least.

TRUE

FALSE

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