Practice Quiz Chapter 01

. Which of the following reflects key knowledge of a competent communicator?

What works in one setting might fail in another.

More communication will likely solve a problem.

Everybody shares common communication skills and styles.

I should consistently use the same communication skills.

. What is empathy?

Feeling sorry for the other person

Reserving your judgement about the other person

Communicating honestly with the other person

Understanding the other person's point of view

. What are some key characteristics of interpersonal communication?

Limited use of labels, high degree of information exchange, and idiosyncratic social rules

Unequal participation, limited feedback, and a tendency for members to pressure others to conform

Limited information exchange, great dependence on context, and a long social hierarchy

Explicit information exchange, limited use of context, and a short social hierarchy

. The observation that communication never happens in a vacuum explains which feature of communication?

Every communication situation is bound by social rules.

Communication involves verbal and non-verbal signals.

No single person or event causes another person's reaction.

Communicators imitate the styles of their role models.

. In communication, which term refers to fields of experience that help a communicator understand people's behaviour?

Competencies

Environments

Contexts

Symbols

. When I nod at you as we pass in the hall, and you respond by saying "How's it going?" as you keep walking, our exchange represents which practical reality about communication?

Communication is not always a good thing.

Communication is symbolic.

Communication serves our practical needs.

Communication does not always require complete understanding.

. Which of the following best exemplifies the linear communication model?

A sender encodes ideas into a message and conveys them to a receiver, who decodes them.

A sender decodes ideas into a message and conveys them to a receiver, who encodes them.

A receiver encodes ideas into a message and conveys them to a sender, who decodes them.

A receiver decodes ideas into a message and conveys them to a sender, who encodes them.

. The idea that meanings rest in people, not in words, suggests what?

Well-educated people understand words better than badly educated people do.

Many factors will influence how you react to something another person says to you.

Well-trained observers are able to tell when other people are lying.

Many of our conflicts may arise from competing definitions and significances in language.

. "We discover who we are in the ways others respond to us." This statement reflects which element of communication?

Communication serves our physical needs.

Communication serves our identity needs.

Communication serves our practical needs.

Communication serves our social needs.

. What is feedback?

A receiver's identifiable response to a sender's message

Conscious or unconscious ritualistic behaviour that regulates communication

A visibly negative reaction to verbal or nonverbal communication

Physical, physiological, or psychological noise that interferes with effective communication

. Magazines, newspapers, radio, and television are examples of public communication.

TRUE

FALSE

. Some social needs we meet with communication include the need for affection, the need for inclusion, and the need for control.

TRUE

FALSE

. "Coordination" in communication refers to turn taking and etiquette.

TRUE

FALSE

. It is a form of feedback when your friend rolls her eyes when you ask her about her weekend.

TRUE

FALSE

. Positive and negative health outcomes have been related to the presence or absence of communication in people's lives.

TRUE

FALSE

. Communication serves ordinary, everyday functions.

TRUE

FALSE

. One key characteristic of public communication is that it provides limited opportunities for verbal feedback.

TRUE

FALSE

. "Gatekeeper" refers to a kind of psychological noise that prevents a listener from comprehending specific messages.

TRUE

FALSE

. "Laughter is the best medicine." From what we have learned through research, this old saying is basically wrong.

TRUE

FALSE

. Stronger communicators have a larger number of frameworks for interpreting other people's words and acts.

TRUE

FALSE

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