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YouTube Resources
Communicating Whole Messages
https://www.youtube.com/watch?v=sgaF88huWRQ
This short video reviews the distinction between content and relational messages.
Leslie Baxter on Relational Dialectics
https://www.youtube.com/watch?v=ygLrYk7Aj-Y
This video features an interview between communication scholar Em Griffin and theorist Leslie Baxter on relational dialectics.
Relational Dialectics and Friends
https://www.youtube.com/watch?v=CY9wkrgtGX0
This short clip shows dialectical tensions at work in the relationship between Rachel and Ross.
Social Penetration Theory
https://www.youtube.com/watch?v=F3aHvZPV6Yc
This video (for a course) gives a great deal of detail about social penetration theory.
How to Overcome Shyness
https://www.youtube.com/watch?v=DsUDdm8CtnI
If you’re shy and want to change your shyness, this video may speak to you.
Gibb’s Supportive and Defensive Climates
https://www.youtube.com/watch?v=cclq48QZT_c
This video discusses Jack Gibb’s categories of communication behaviour
Communication Spiral: Babies
https://www.youtube.com/watch?v=7L-8nz3uf0g
Too young to use actual words, these twins communicate using non-verbal cues and demonstrate the concept of a communication spiral
Saying No without Saying No
https://www.youtube.com/watch?v=PJkByfY7TG0
If you’re wondering how people say no without actually saying “No,” this video puts it into a corporate context
Disagree, Don’t Argue
https://www.youtube.com/watch?v=pAbvQWNf_k0&index=3&list=PLk33o6RWpKhE2sYJpWkZli1e32M_hsMRC
Speaking from a professional context, this video discusses ways to approach conflict
Passive Aggressive: Comedy
https://www.youtube.com/watch?v=gLdJJ8NBOo8
This video demonstrates a passive-aggressive office relationship. What could these people have done better?
Right Words to Say When Dealing with Passive–Aggressive Behaviour
https://www.youtube.com/watch?v=BPqqNu-IMew
This video puts passive-aggressive behaviour in the context of teams and suggests using assertive communication instead
Assertive Communication Skills
https://www.youtube.com/watch?v=rxO7wjl4Vbo
This training video reviews the key ideas to assertiveness—important for those of us who struggle to be assertive
TED Talks
Noah Zandan, “The language of lying”
https://www.youtube.com/watch?v=H0-WkpmTPrM
In this video, Noah Zandan explores lying and how language may reveal deception.
Julia Dhar, “How to disagree productively and find common ground”
https://www.ted.com/talks/julia_dhar_how_to_disagree_productively_and_find_common_ground
Business strategist Julia Dhar offers a model for productive disagreement that may help us work through polarized, outrage-driven topics
Julia Bacha, “How women wage conflict without violence”
https://www.ted.com/talks/julia_bacha_how_women_wage_conflict_without_violence
Julia Bacha explains the roles women play in non-violent resistance and political leadership in conflict
Monica Lewinsky, “The price of shame”
https://www.ted.com/talks/monica_lewinsky_the_price_of_shame
As someone still subject to public scrutiny and comedic banter, Monica Lewinsky discusses the immense consequences of global, public shaming
Lisa Feldman Barrett, “You aren’t at the mercy of your emotions—your brain creates them”
Neuroscientist Lisa Feldman Barrett explains why we are really only at the beginning of understanding emotion and why we control the construction of our emotions
Raphael Arar, “How we can teach computers to make sense of our emotions”
https://www.ted.com/talks/raphael_arar_how_we_can_teach_computers_to_make_sense_of_our_emotions
Designer Raphael Arar argues that art is the gateway between humans and computers so computers can learn about emotions
Susan David, “The gift and power of emotional courage”
https://www.ted.com/talks/susan_david_the_gift_and_power_of_emotional_courage
Psychologist Susan David explains that it’s important we acknowledge the authentic emotions—and the uncertainty and fragility—behind our social presentation of positivity
Web Resources
How Emotive Communications Drives Brand Affinity
http://europe.iabc.com/uk/how-emotive-communications-drives-brand-affinity/
This blog post applies the experience of emotional affinity to brands
Clean Communication
http://www.artofmanliness.com/2014/09/17/the-10-commandments-of-clean-communication/
This blog post is aimed at men but the basic concepts apply to anyone who wants to communicate effectively in a relationship
How to Increase Your Emotional Intelligence—6 Essentials
This short article explains how emotional awareness contributes to effective communication
Tips for Emotional Resilience
http://psychcentral.com/blog/archives/2014/09/09/4-tips-for-becoming-emotionally-resilient/
This short item suggests some ways to maintain good emotional health, an important complement to effective interpersonal communication
Gender and Social Awkwardness
http://theconversation.com/women-are-more-socially-anxious-than-men-but-only-just-25344
According to this article, women experience society anxiety slightly more often than men do
Confirming and Disconfirming Communication
http://www.public.iastate.edu/~mredmond/confirm.htm
This quick list recaps disconfirming and confirming communication and provides example behaviours
How to Handle a Crazy-Maker
http://www.psychologytoday.com/blog/counseling-keys/201403/how-handle-crazymaker
This blog post reviews the skills needed to deal with someone intent on disruptive communication
Assertive, Nonassertive, and Aggressive Behaviors
This brief page reviews different communication behaviours
Indirectness at Work
A serious article by scholar Deborah Tannen that takes up the question of indirectness from a variety of perspectives
Assertiveness
http://www.mindtools.com/pages/article/Assertiveness.htm
Some material on assertiveness that reinforces the details provided in the chapter
Dealing with Angry People
http://www.mindtools.com/pages/article/dealing-with-angry-people.htm
Sooner or later, you will encounter angry people in the workplace, so the tips here may prove invaluable
Interpersonal Skills: Definitions, Examples, Self-Test
http://www.creducation.org/resources/interpersonal_skills_module/definitions_examples.html
This site provides a brief review of key chapter concepts and includes short check questions with immediate feedback
Solve Tough Problems with the Win–Win Waltz
This blog post compares and contrasts win–win and compromise, and offers some additional resources for problem-solving in relationships
Win–Win Problem-Solving
http://www.vitalcorporation.com/module4.asp
This blog post walks you through an organizational application of win–win problem-solving
Models of Negotiation
http://www.managementstudyguide.com/models-of-negotiation.htm
This short article applies the concepts of problem-solving to a management context