Chapter 2 Communication Takeaways

Self, Perception, and Communication

The Self-Concept Defined

  • Self-concept includes people's sense of what is unique about them and what makes them similar to others.
  • Self-esteem involves people's evaluations of self-worth.

Factors That Influence Communication and Self-Concept

  • Signifcant others
  • Mass media
  • Culture
  • Expectations

Common Errors in Attribution

  • Individuals judge themselves more charitably than they judge others.
  • People pay more attention to negative impressions than to positive ones.
  • When people do perceive positive qualities, they tend to overgeneralize.
  • People gravitate to the familiar.

Misconceptions About Gendered Communication

  • Myth 1: Sex and gender are the same.
  • Myth 2: People are either male or female.
  • Myth 3: Gender is a continuum.

To Communicate Empathy

  • Image the other person's perspective.
  • Experience what the other person is feeling.
  • Show genuine concern.

Emotional Intelligence Includes

  • Self-awareness of emotions
  • Self-regulation of emotions
  • Internal motivation to preserve
  • Empathy
  • Social skills

Stages in Perception Checking

  • Describe the behavior you noticed.
  • Suggest at least two possible interpretations of the behavior.
  • Ask for clarification about how to interpret the behavior.

Identity Management Involves

  • Collaboration with others
  • Multiple identities
  • Conscious or unconscious effort
  • Degrees of self-monitoring
  • Role expectations
  • Goals

Identity and Social Media

  • Social media can boost self-esteem.
  • The ultimate confidence arises from a sense that people accept you as you are.
  • Self-esteem can enhance emotional resilience.
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