Chapter 14 Communication Takeaways

Speaking to Inform and Persaude

Information or Persuasion?

  • Speeches are informative if they seek to describe, explain, or instruct about a noncontroversial topic, without trying to change audience beliefs, attitudes, or behavior.
  • Speeches are persuasive if they seek to change audience beliefs, attitudes, or behavior, usually about a controversial topic.

To Deliver an Effective Informative Speech...

  • Define a specific purpose.
  • Use clear, simple language.
  • Emphasize important points.
  • Generate audience involvement.

3 Ways to Make It Easy for the Audience to Listen

  • Limit the amount of information you present.
  • Transition from familiar to newer information.
  • Transition from simple to more complex information.

4 Ways to Handle Question-and-Answer Period

  • Listen to the substance of the question.
  • Paraphrase confusing or quietly asked questions.
  • Avoid reacting defensively.
  • Answer briefly and then check to see if your answer was helpful.

To Deliver an Effect Persuasive Spech...

  • Prepare a persuasive purpose statement.
  • Adapt to your specific audience.
  • Establish common ground and credibility.
  • Follow Aristotle's Triad by balancing emotion with logic and ethics.

3 Types of Persuasive Appeals

  • Ethos (credibility) or ethical appeal
  • Pathos (emotions)
  • Logos (logic)

To Formulate Effective Arguments...

  • Structure your argument with problems, solutions, and desired audience behaviors.
  • Use Monroe's Motivated Sequence.

To Bolster the Reasoning Within Your Argument...

  • Back up your claims with evidence.
  • Use the Toulmin Model to tie claims and evidence together with a warrant.

6 Fallacies to Avoid

  • Attack on the person instead of the arguement (ad hominem)
  • Reduction to the absurd (reductio ad absurdum)
  • Either-or
  • False cause (post hoc ergo propter hoc)
  • Appeal to authority (argumentum ad verecundiam)
  • Bandwagon appeal (argumentum ad populum)
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