Chapter 10 Self-test questions

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. Oral communication is all about speaking effectively. True or False?

True correct incorrect

False correct incorrect

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. Which of the options are elements of non-verbal communication?

Eye contact correct incorrect

Body language correct incorrect

Tone correct incorrect

Appearance correct incorrect

Listening skills correct incorrect

Confidence correct incorrect

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. What is the meaning of active listening?

Listening very carefully correct incorrect

Listening very carefully and reflecting this in your body language correct incorrect

Speaking while you are listening correct incorrect

Listening to respond correct incorrect

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. Which of the following answers best reflects who has spoken of their commitment to inclusion and to promote diversity within the law?

The Law Society and the Bar Standards Board correct incorrect

The Law Society, the SRA and the Bar Standards Board correct incorrect

The Bar Standards Board and the Judiciary correct incorrect

The Judiciary correct incorrect

The Law Society, the SRA, the Bar Standards Board and the Judiciary correct incorrect

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. Choose the most appropriate option to complete the following sentence. 'Inclusive practice', in the context of presenting, means:

You present in a way which will appeal to the majority of your audience correct incorrect

You consider the needs of all of your audience, up front, including anyone who may have specific learning needs. correct incorrect

After your presentation you tell any students with specific learning needs to feel free to contact you if they need anything to assist their understanding. correct incorrect

After your presentation you tell all students to feel free to contact you to let you know if they need anything further to assist their understanding. correct incorrect

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. There are areas of commonality across oral communication skills and written communication skills.

True correct incorrect

False correct incorrect

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. What are the advantages of visual aids?

Focus your audience on key points correct incorrect

Add interest correct incorrect

A script for the presenter correct incorrect

A prompt for the presenter correct incorrect

Give your audience something to look at correct incorrect

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. Your audience is more likely to notice omissions in your skills compared to omissions in the law. True or False?

True correct incorrect

False correct incorrect

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. A client asks you to deliver a refresher presentation on insolvency. What do you do?

Assume they have insolvency problems and put together a punchy presentation that will leave them in no doubt about the trouble they are in. correct incorrect

Dust off the presentation you delivered to another client last week on the same topic. correct incorrect

Speak to the client to gauge the situation, keeping an open but curious mind, (with enough flexibility of mind to work with compassion and resilience to deliver advice which may be difficult to hear…or whatever else may be required.) correct incorrect

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. In practice, which option best describes what conduct issues might arise in giving a presentation?

Cost and conflict. correct incorrect

Cost, acting in the client's best interests, conflict, money-laundering, confidentiality correct incorrect

Acting in the client's best interests correct incorrect

Conflict and confidentiality correct incorrect