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Interview with Stuart Rose, Chief Executive of Marks and Spencer
http://www.youtube.com/watch?v=4XBTN6xNLfQ&playnext=1&list=PLB37EAC1E824786BC
Definition of BPR
www.youtube.com/watch?v=Wi-BmxkA7YU
Example of a Toyota plant operating under Lean manufacturing
http://www.youtube.com/watch?v=U0_ktNqbQyU
Comment on Lean from the NHS Institute
http://www.institute.nhs.uk/quality_and_value/lean_thinking/lean_thinking.html
The Lean Enterprise Academy (a non-profit Academy established to develop knowledge of Lean)
Toyota teaching Lean to Healthcare
http://www.lean.org/search/Default.aspx?sec=0&mf=1&role=0&func=0&cp=1&view=public&s=publishdate&sb=publishdate; http://www.lean.org/common/display/?o=1812
3M and Six Sigma - A Trade-off between Innovation and Efficiency
http://www.youtube.com/watch?v=AhzjwLfs_IE
Applying Six Sigma at Dow Chemicals
http://texasiof.ces.utexas.edu/texasshowcase/pdfs/casestudies/cs_dow_sixsigma.pdf
Motorola, the instigator of Six Sigma, still offers training in Six Sigma
http://www.motorola.com/web/Business/_Moto_University/_Documents/_Static_Files/What_is_SixSigma.pdf
Report on HMRC’s Pacesetter change programme
www.hmrc.gov.uk/about/pacesetter-final-report.pdf
A further evaluation by the National Audit Office of the Pacesetter programme