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Writing an Instructional Letter/Memo – “The No. 1 Rule for Good Business Writing? Get to the Point” (The Globe and Mail, Corrine LaBossière)
www.theglobeandmail.com/report-on-business/careers/career-advice/life-at-work/the-no-1-rule-for-good-businesswriting-get -to-the-point/article14607000/
Letter of Appreciation – Indigenous Fashion Week Toronto
https://ifwtoronto.com/
Applying the Direct Approach to a Claim Request – Writing Business Letters
www.writing-business-letters.com/complain-letter.html
Creating a Form Letter – Microsoft Word “Mail Merge” Function
Word 2010: www.youtube.com/watch?v=UusH-4DvFaw
Word 2016: www.youtube.com/watch?v=do9ujnZLIC4
Using AI for Request Responses – IBM Watson Assistant Demo
https://watson-assistant-demo.ng.bluemix.net/
Addressing Envelopes – Canada Post’s Addressing Guide
https://www.canadapost.ca/tools/pg/manual/PGaddress-e.asp
Communication Channels – 9 Simple Techniques Any Leader Can Use to Show Employees Appreciation (Entrepreneur, Shawn Doyle)
https://www.entrepreneur.com/article/343369
Letters – Writing Letters (Not Texts) Is Keeping Me Close to My Daughter (The Globe and Mail, Melanie Boyle)
https://www.theglobeandmail.com/life/first-person/article-writing-letters-not-texts-is-keeping-me-close-to-my-daughter/
Claims – After Customer Says She Was Overbilled by $3K, Bell Aliant Only Credits $814 (CBC, Yvonne Colbert)
https://www.cbc.ca/news/canada/nova-scotia/phone-company-home-phone-bills-over-charging-dispute-1.5181534
Claims - Future Shop Website’s Pricing Error Frustrates Blind Shopper (The Toronto Star, Ellen Roseman)
https://www.thestar.com/business/personal_finance/2010/03/06/roseman_future_shop_websites_pricing_error_frustrates_blind_shopper.html
Business Letters – Writing the Basic Business Letter (OWL Purdue)
https://owl.purdue.edu/owl/subject_specific_writing/professional_technical_writing/basic_business_letters/index.html