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Return to Communicating for Results 5e Student Resources
Chapter 7 Responses
Routine Goodwill Messages
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A response to an information request should begin by ________.
supplying the requested information
correct
incorrect
confirming receipt of the request
correct
incorrect
thanking the reader for making an inquiry
correct
incorrect
giving the reader a compliment
correct
incorrect
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not completed
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A good response is prompt, informative, and to the point.
True
correct
incorrect
False
correct
incorrect
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