Chapter 1 Self-Quiz

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Which of the following is an example of a hard skill?

being aggressive with people correct incorrect

setting firm deadlines correct incorrect

demonstrating a job-related technical skill correct incorrect

working well with people correct incorrect

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Which of the following is a change seen in the Canadian workplace?

the adoption of revolutionary information and communication technologies correct incorrect

fewer team-based work environments correct incorrect

more levels of management correct incorrect

a reduction in employee diversity correct incorrect

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Which of the following is NOT made or sold by a worker in the knowledge economy?

software correct incorrect

wooden furniture correct incorrect

music correct incorrect

financial services correct incorrect

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Which of the following is an advantage that knowledge-economy products have over manually produced goods?

Their value is likely to significantly decrease as the global market expands. correct incorrect

Funding for research and development is not needed. correct incorrect

Their value can dramatically increase as the global market expands. correct incorrect

The workforce does not require critical thinking skills. correct incorrect

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Which of the following is NOT a manufactured risk in information and communication technologies?

piracy correct incorrect

natural disasters correct incorrect

cyber warfare correct incorrect

identity theft correct incorrect

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What does corporate social responsibility involve?

companies focusing on maximizing profits correct incorrect

companies supporting non-profit organizations correct incorrect

companies paying government-mandated fees for sustainable development initiatives correct incorrect

companies hiring children in developing countries to reduce labour costs correct incorrect

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Which of the following is NOT a reason why organizations conduct sustainability reporting?

to increase financial performance correct incorrect

to strengthen links between a company and its stakeholders correct incorrect

to enhance credibility correct incorrect

to showcase exploitation of natural resources correct incorrect

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Which work styles and preferences are typical of millennials?

flexible hours, work-life balance, and ongoing learning correct incorrect

rigid hours, work-life balance, and coaching correct incorrect

flexible hours, work-life balance, and limited feedback correct incorrect

rigid hours, work-life balance, and restricted access to information correct incorrect

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When were millennials born?

after 1901 correct incorrect

between 1961 and 1979 correct incorrect

between 1981 and 1996 correct incorrect

after 2001 correct incorrect

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Which characteristic is typical of millennial workers?

Millennials are open to teamwork. correct incorrect

Millennials don't communicate openly to managers. correct incorrect

Millennials shun new communication technologies. correct incorrect

Millennials tend to stay in one job until retirement. correct incorrect

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Which of the following is NOT a requirement in team work environments?

collaboration through cross-functional teams correct incorrect

open communication correct incorrect

traditional business hours correct incorrect

conflict resolution skills correct incorrect

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According to Clayton Christensen, smartphones, mobile apps, and cloud computing are examples of what type of technology?

disruptive technologies correct incorrect

distractive technologies correct incorrect

breakout technologies correct incorrect

sustaining technologies correct incorrect

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Artificial intelligence (AI) technology is a feature of which of the following?

Web 1.0 correct incorrect

Web 2.0 correct incorrect

Web 2.5 correct incorrect

Web 3.0 correct incorrect

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The aim of attracting or interrupting consumer concentration is known as which of the following?

attention economy correct incorrect

distraction economy correct incorrect

disruptive economy correct incorrect

attraction economy correct incorrect

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The growth of electronic communication technologies is believed to have caused which of the following?

information overload correct incorrect

sustained attention correct incorrect

selective attention correct incorrect

lengthened attention spans correct incorrect

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A shift in consumer attitudes from desiring ownership of products to valuing access to resources created which economy?

share economy correct incorrect

shrewd economy correct incorrect

selfish economy correct incorrect

lending library economy correct incorrect

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Which of the following statements about territorial acknowledgements is false?

They show respect for and recognition of Indigenous peoples. correct incorrect

They help build reciprocal relationships to achieve understanding and reconciliation. correct incorrect

They are read or displayed at the closing of meetings, courses, and community events. correct incorrect

They are not mere formalities. correct incorrect

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Which of the following statements about territorial acknowledgements is false?

They are based on formal protocols used by Indigenous people to acknowledge their surroundings. correct incorrect

They name and recognize a specific Indigenous group. correct incorrect

A generic one can be used Canada-wide if the Indigenous lands cannot be identified. correct incorrect

They are read or displayed at the beginning of meetings, courses, and community events. correct incorrect

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Which of the following is a sign of professionalism?

focusing on profits correct incorrect

sharing confidential information correct incorrect

being worthy of trust correct incorrect

relying on others to micro-manage you correct incorrect

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Which of the following is NOT a characteristic of high-performing teams?

trust in other group members correct incorrect

open communication correct incorrect

constant agreement correct incorrect

mutual accountability correct incorrect

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Which kind of trust refers to an individual's belief in the reliability and dependability of team members?

cognitive trust correct incorrect

testamentary trust correct incorrect

revocable trust correct incorrect

inter-vivo trust correct incorrect

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What are the stages of team development?

forming, storming, norming, and performing correct incorrect

forming, storytelling, norming, and performing correct incorrect

forming, storming, noting, and performing correct incorrect

forming, storming, norming, and perjuring correct incorrect

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Which of the following is an example of an ethical lapse?

telling the truth correct incorrect

choosing language that evades responsibility correct incorrect

excusing wrongdoing when several people commit the same act correct incorrect

avoiding libel correct incorrect

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Which of the following characterizes ethical communication?

biases correct incorrect

exaggeration correct incorrect

rights violation correct incorrect

honesty correct incorrect

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Which term refers to a false published statement that is damaging or injurious to a person's reputation?

fraud correct incorrect

libel correct incorrect

plagiarism correct incorrect

disrespect correct incorrect