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Listening
- Schilling, D. (2012). 10 Steps to Effect Listening. Forbes, Nov 9th, available at: https://www.forbes.com/sites/womensmedia/2012/11/09/10-steps-to-effective-listening/#60c27c033891 While this is not directed specifically at listening at university the steps are universal and will be useful throughout your life. They also demonstrate that developing your listening skills at university will help you in professional contexts, beyond university.
- Polaneczky, R. (2016). The Power of Deliberate Listening, Feb 10th, available at: https://www.youtube.com/watch?v=A343tlP5iUA. Hear this veteran journalist talk about the heart-breaking phone call that lead to her epiphany to become a deliberate good listener, instead of a coincidental one. Especially useful in relation to empathetic listening which we cover in this chapter.