Chapter 9 Multiple Choice Questions

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. What are workers primarily motivated by according to the instrumental approach?

Peer recognition correct incorrect

Promotion correct incorrect

Greater freedom correct incorrect

Economic reward correct incorrect

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. Which of the following motivators is the most basic need in Maslow's hierarchy?

Safety correct incorrect

Belonging correct incorrect

Physiological correct incorrect

Esteem correct incorrect

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. Which one of the following is a feature of McGregor's Theory X?

Workers enjoy responsibility. correct incorrect

Workers view physical and mental effort as a natural part of work. correct incorrect

Workers like to show initiative. correct incorrect

Workers like to be directed. correct incorrect

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. Hygiene factors are associated with which writer?

Frederick Hertzberg correct incorrect

D.C. McClelland correct incorrect

Abraham Maslow correct incorrect

Douglas McGregor correct incorrect

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. Of what is individual freedom to schedule work an example?

Job design correct incorrect

Job enrichment correct incorrect

Job rate correct incorrect

Job planning correct incorrect

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. What theory is built around the principle that 'people make choices regarding how to behave based on values and beliefs'?

Expectancy correct incorrect

Instrumental correct incorrect

Classical correct incorrect

Contingency correct incorrect

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. Of what is worker autonomy in decision making an example?

Worker freedom correct incorrect

Greater worker negotiation correct incorrect

Worker empowerment correct incorrect

Increased worker power correct incorrect

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. To what does emotional intelligence refer?

How people view and understand the world. correct incorrect

How people view and understand themselves. correct incorrect

How people view and understand others. correct incorrect

How people view and understand themselves and others. correct incorrect

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. How does lateral communication in an organisation occur?

Information passes upwards. correct incorrect

Information passes downwards. correct incorrect

Information is a two-way process. correct incorrect

Information passes between different departments and functions. correct incorrect

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. What is the richest form of information?

Telephone correct incorrect

Face-to-face correct incorrect

E-mail correct incorrect

Video conference correct incorrect