Chapter 6 Multiple Choice Questions

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. When a manager monitors the work performance of workers in his department to determine if the quality of their work is 'up to standard', this manager is engaging in which function?

Planning correct incorrect

Controlling correct incorrect

Organising correct incorrect

Leading correct incorrect

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. What do you call the understanding of a dominant culture before choosing a suitable control system?

Market control correct incorrect

Bureaucratic control correct incorrect

Clan control correct incorrect

People control correct incorrect

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. What is the first step in a control process?

Allocate resources correct incorrect

Choose key personnel for the task correct incorrect

Select a strategy correct incorrect

Set standards correct incorrect

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. What is the weakest form of control?

Pre-control correct incorrect

Simultaneous control correct incorrect

Post-control correct incorrect

Duel control correct incorrect

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. Improving quality through small, incremental improvements is a characteristic of what type of quality management system?

Just-in-time correct incorrect

Six Sigma correct incorrect

Total Quality Management correct incorrect

Kaizen correct incorrect

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. Where was Total Quality Management first developed?

USA correct incorrect

UK correct incorrect

Japan correct incorrect

Korea correct incorrect

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. Which of the following are key components of a Total Quality Management system?

Individual responsibility, incremental improvement, use of raw data correct incorrect

Collective responsibility, continual improvement, use of raw data correct incorrect

Group responsibility, staged improvement, knowledge correct incorrect

Involves everyone, continual improvement, use of data and knowledge correct incorrect

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. What is premise control based on?

Buildings correct incorrect

People correct incorrect

Resources correct incorrect

Assumptions correct incorrect

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. What is the term for the monitoring of events both internal and external to the organisation that affects strategy?

Operational control correct incorrect

Strategic surveillance correct incorrect

Strategic control correct incorrect

Environmental scanning correct incorrect

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. What are the main characteristics of an effective control system?

Flexibility, accuracy, timeliness and objectivity correct incorrect

Flexibility, measurability, timeliness and objectivity correct incorrect

Flexibility, accuracy, relevance and objectivity correct incorrect

Flexibility, accuracy, timeliness and relevance correct incorrect