Chapter 4 Multiple Choice Questions

. To what does authority refer?

The ability to organise people

The power to command and direct

The need for order

The right to change jobs

. What one of these is not a recognised type of authority?

Executive

Functional

Line management

Supplier

. From what does a chain of command extend?

Bottom to top

Top to bottom

Diagonally

Laterally

. What is the optimal span of control?

2

5

7

None of the above

. Enhancement of job satisfaction and productivity are key characteristics of which theoretical perspective of work design?

Process improvement

Techno-structural change model

Job characteristics model

Socio-technical systems

. What one of the following is not a characteristic of the job characteristics model?

Task identity

Autonomy

Reward

Feedback

. As what is ensuring that one individual does not carry the burden of a whole work task referred to?

Work specialisation

Work design

Work schedule

Work shift

. What is a Gantt chart a type of?

Work flow design

Work schedule design

Work rate design

Work output design

. How do you call a system that allows workers to work part of the week from home?

Piece time

Part-time

Job sharing

Telecommuting

. What work arrangement is referred to as Flexitime?

Workers decide if they want to turn up for work.

They only work weekends.

They only work alternate weeks.

They choose the start and finish time within set parameters.

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