Chapter 16 Multiple Choice Questions

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. Which one is not part of Lewin's (1952) three step approach to change?

Changing behaviour correct incorrect

Initiating change correct incorrect

Freezing correct incorrect

Unfreezing correct incorrect

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. What is the term for a radical rethinking of the nature of the business?

Transformational change correct incorrect

Revolutionary change correct incorrect

Strategic manoeuvre correct incorrect

Paradigm shift correct incorrect

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. What is the term for incremental changes to processes in an organisation using information technology?

Business Process Improvement correct incorrect

Business Process Reengineering correct incorrect

Business Process Change correct incorrect

Business Process Advance correct incorrect

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. What is the first step in a 'Stage gate' process?

Develop a product. correct incorrect

Demonstrate a plan. correct incorrect

Initiate learning. correct incorrect

Generate ideas and concepts. correct incorrect

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. Which is not an example of an external factor for learning and knowledge?

Demographic change correct incorrect

Political influences correct incorrect

Organisational structure correct incorrect

Social change correct incorrect

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. What is the term for the phenomenon that a new IT system is implemented across the whole organisation simultaneously?

Immersed approach correct incorrect

Plunge approach correct incorrect

Parallel approach correct incorrect

Instant approach correct incorrect

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. What is IS?

Intelligent strategy correct incorrect

Internal services correct incorrect

International sales correct incorrect

Information systems correct incorrect

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. What is the term for the act of acquiring an IS architecture from the market?

External buying correct incorrect

Ordering correct incorrect

Outsourcing correct incorrect

Procuring correct incorrect

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. Which is not an implementation activity for an information system?

IS marketing plan correct incorrect

System documentation correct incorrect

Software development correct incorrect

User training and development correct incorrect

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. What is the term for forcing people to accept change?

Conditioning correct incorrect

Conversion correct incorrect

Converting correct incorrect

Coercion correct incorrect